Job Role: Customer Care Executive

Job Location: Bangalore (Electronic City)

Qualification: Any Graduate / Undergraduate

Experience: 1-4yrs

:

- Handle Incoming Complaints: Respond to customer complaints received via email, social media, Etsy, or the company website.
- Track and Log Issues: Maintain a simple complaints tracker (e.g. Google Sheets or Trello), keeping a record of all cases and their resolution status.
- Coordinate with Fulfilment & Design: Work with the jewellery maker or fulfillment team to resolve product or delivery issues (e.g. wrong size, damaged item, delayed dispatch).
- Customer Communication: Provide professional, polite, and timely responses. Reassure customers and explain solutions clearly (refund, repair, or replacement).
- Follow-Up: Ensure every resolved case is followed up with a short feedback message or satisfaction check.
- Spot Trends:



Report recurring problems (e.g., packaging flaws, courier delays) to the owner to improve the process.
- Basic Reporting: Prepare a monthly summary of number and type of complaints, resolution time, and customer satisfaction
- Experience: Some background in customer service, retail, or e-commerce is a plus (jewellery or apparel sector a bonus).

Key Skills Required:

- Positive communication skills in English & Hindi
- Clear and empathetic communication
- Good written English (for customer emails/messages)
- Basic Excel or Google Sheets skills
- Time management & independence
- Confidence using email

Compensation:

- 40K
- Duration : 2 Months(Oct & Nov)

Work Details:

- 6 Days Working

📌 Walk-in || Customer Care Executive (Bengaluru)
🏢 Titan Company
📍 Bengaluru