Role & responsibilities

Customer Care

- Handle customer queries received through phone calls, emails, website and other communication channels.

- Respond to customer complaints professionally and within the defined turnaround time.

- Assist customers regarding product information, usage, warranty, replacement, service and spare parts.

- Coordinate with internal departments, distributors, service centres, warehouse and logistics teams for complaint resolution.

- Track pending customer complaints and ensure proper closure.

- Maintain records of customer complaints, resolutions and recurring issues.

- Follow up with customers wherever required to ensure satisfactory resolution.

- Escalate critical or unresolved complaints to the concerned senior team member.

- Maintain professional and courteous communication with customers at all times.

Vinod Cookware Website Management

- Monitor and process orders received through the Vinod Cookware website.

- Coordinate with the warehouse and logistics team for timely order dispatch and delivery.

- Monitor cancelled, failed,



returned and undelivered orders.

- Update customers regarding order status, delays, returns and refunds.

- Ensure product prices, discounts, offers and promotional information are correctly reflected on the website.

- Coordinate for adding or updating products, SKUs, descriptions, images, MRP, selling prices and product specifications.

- Monitor product stock availability on the website and coordinate inventory updates.

- Check the website regularly for incorrect information, broken links, unavailable products or other customer-facing issues.

- Coordinate with the website/development team for technical issues and required website changes.

- Support website promotional campaigns, coupon codes, festive offers and current product launches.

- Monitor customer reviews and feedback received through the website.

- Prepare basic reports for website orders, cancellations, returns, refunds and customer complaints.

📌 Walk-in || Customer Care Executive & Website Operations (Mumbai)
🏢 Vinod Cookware
📍 Mumbai