Job Purpose:

To manage and coordinate the day-to-day operations of the Critical Care Unit, ensuring high-quality patient care, effective staff management, compliance with clinical and hospital protocols, and optimal utilization of resources.

Key Responsibilities:

- Oversee the daily functioning of the ICU/Critical Care Unit and ensure smooth operations.

- Ensure delivery of safe, high-quality and patient-centric critical care.

- Supervise and coordinate nursing and support staff in the Critical Care Unit.

- Prepare duty rosters, allocate manpower and ensure adequate staffing as per patient acuity.

- Monitor patient care, documentation, medication administration and compliance with clinical protocols.

- Coordinate with intensivists, consultants, nursing teams and other departments for effective patient management.

- Ensure adherence to infection prevention and control practices, hand hygiene and isolation protocols.

- Monitor availability and proper utilization of critical care equipment, medicines and consumables.

- Ensure ICU equipment such as ventilators, monitors, infusion pumps and emergency equipment are maintained and functional.

- Conduct regular rounds and monitor quality indicators, patient safety and clinical outcomes.

- Handle emergencies and coordinate timely escalation to the concerned clinical team.

- Ensure compliance with hospital policies, NABH standards and statutory requirements.

- Identify training needs and conduct/coordinate competency-based training for staff.

- Counsel, guide and motivate team members to maintain professional standards.

- Monitor attendance,



performance, discipline and productivity of the team.

- Investigate and report incidents, near misses and patient safety concerns.

- Maintain accurate records, reports and departmental documentation.

- Coordinate with Biomedical, Pharmacy, CSSD, Laboratory, Housekeeping and other support departments.

- Participate in audits, quality improvement initiatives and accreditation activities.

- Handle patient and relative concerns professionally and escalate unresolved issues appropriately.

- Ensure effective handover and communication between shifts.

- Monitor infection rates, medication errors, pressure injuries, falls and other critical care quality indicators.

- Support implementation of recent processes, protocols and hospital initiatives.

Qualification:

- B.Sc. Nursing / Post Basic B.Sc. Nursing / GNM from a recognized institution.

- M.Sc. Nursing / specialization in Critical Care Nursing will be an added advantage.

- Valid registration with the respective State Nursing Council.

Experience:

- Minimum 58 years of relevant experience in Critical Care/ICU.

- Prior experience in a supervisory or ICU leadership role is preferred.

Key Competencies:

- Critical care nursing knowledge

- Team leadership and manpower management

- Emergency response and decision-making

- Patient safety and quality management

- Communication and interpersonal skills

- Conflict management

- Documentation and reporting

- Knowledge of NABH and infection control standards

- Ability to work under pressure and manage critical situations

📌 Walk-in || Critical Care In-charge (Gurugram)
🏢 Apollo Hospitals
📍 Gurugram