About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Key Responsibilities:

- Handle inbound and outbound calls, WhatsApp, emails, and chat support professionally.
- Respond to customer queries related to products, orders, payments, delivery, and services.
- Understand customer concerns and provide accurate and timely solutions.
- Handle customer complaints patiently and work towards maintaining high customer satisfaction.
- Coordinate with Sales, Operations, Logistics, and other internal teams for order status, replacements, refunds, and delivery-related issues.
- Maintain and update customer details, interactions, complaints, and follow-ups in CRM, Excel, or Shopify.
- Conduct timely follow-ups with customers to ensure complete query resolution and order closure.
- Collect customer feedback and identify recurring issues for better customer service.
- Escalate complex or unresolved customer issues to the senior management/team when required.
- Ensure all customer interactions are handled with professionalism, patience, and a customer-first approach.

Requirements:

- Female candidates preferred, with candidates from Madurai preferred.




- Any Graduate with 0-2 years of experience in Customer Support, Tele-calling, CRM, or a similar role.
- Excellent verbal and written communication skills in English.
- Knowledge of Hindi will be an added advantage.
- Good understanding of customer handling, complaint resolution, and follow-up processes.
- Basic knowledge of MS Excel, email communication, CRM, Shopify, and other computer applications.
- Strong problem-solving and decision-making skills with attention to detail.
- Good listening and interpersonal skills with the ability to understand customer requirements.
- Ability to multitask, manage multiple customer queries, and work under pressure.
- Positive attitude, patience, and willingness to work as part of a team.
- Candidates should be customer-focused, responsible, and committed to providing a good customer experience.

Soft Skills:

- Customer-first attitude
- Good communication and listening skills
- Patience and problem-solving ability
- Team player with a positive attitude
- Ability to handle pressure and multitask

Perks & Benefits:

- Market-competitive salary
- Paid Leave
- Career growth opportunities
- Training and development
- Friendly and supportive work environment

Warm Regards, HR,

Contact Number - 63806 78808

📌 Walk-in || Customer Support and Sales Executive (Madurai)
🏢 Sihi Heritage Soil Industries
📍 Madurai