Collection Specialist

- Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).

- Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.

- Address outstanding or assigned AR through analysis and calls.

- Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.

- Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager

- Meet the established SLAs (service level agreements) for production and quality

- Update the outcome of the calls or analysis in a clear documentation.

- Utilize the process SOP and also stay updated with changes done with the SOPs

- Improve the performance based on the feedback provided by the reporting manager / quality audit team

Desired Skills

- Excellent communication skills.

- Graduation is mandatory

- Knowledge on US Healthcare is mandatory.

- Minimum 2 years of experience from Voice back ground

- Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)

- Valuable knowledge to work from Excel.

📌 Walk-in || Collection Specialist (Hyderabad)
🏢 Cotiviti
📍 Hyderabad