Please find the key details below:

Process: Blended

Working Hours: Rotational shifts

Night Shift Work from Home

Day Shift Work from Office

Working Days: 6 days a week

Week Offs: Roaster Based

----------- Pls note that the walk-ins will not be conducted on Saturdays and Sundays ------------

Key Responsibilities:

1. Manage in-bound calls/mails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
3. Strong follow-up on cases to ensure final resolution keeping the customer experience in mind
4. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
5. Coordinate timely with inter-departments to resolve escalations.
6.



Make outgoing calls for follow-up cases and ensure closure.
7. Adhere to business SOP and quality guidelines
8. Manage social media queries on Instagram, WhatsApp, Facebook & Twitter
9. Basic MS word & excel skills to manage relevant data on G-drive.
10. Escalation handling, conversation and cancellation Retention.

Requirements
1. Good verbal and written communication skills
2. Solid active listening and comprehension skills
3. Telephone & Email etiquettes
4. Multi-tasking: To be able to work in a blended process
5. 1-5 years of relevant experience in B2C.

📌 Walk-in || Customer Support Executive (Noida)
🏢 High Street Essentials
📍 Noida