We are hiring for the position of Customer Support Fraud Analyst for an International Process.
Position: Customer Support Fraud Analyst
Experience: 6 Months to 3 Years
Qualification: Any Graduate
Process: International
Shift: Mid Shift
Working Days: 5 Days
Week Off: 2 Days
Location: Chennai
Joining: Immediate Joiners Preferred
Key Responsibilities:
- Handle Fraud related customer queries and cases.
- Handle Chargeback and Dispute Management.
- Perform Transaction Monitoring and identify suspicious transactions.
- Handle Credit and Debit Card related queries and transactions
- Review and Verify transaction details.
- Follow US banking process and guidelines.
- Maintain accurate case records and escalate issues when required.
Requirements:
- Good Communication skills in English
- Experience in Fraud Analysis, Chargeback, Dispute Management, Transaction Monitoring or Banking Operations is preferred.
- Good analytical and problem solving skills
- Willingness to work in a mid shift.