Location link :- https://share.google/Nc7aXbEGlB4HknHEQ
Date: 23 sep 2026
Key Responsibilities
- Manage daily branch operations and service delivery.
- Ensure AML/KYC, audit, and regulatory compliance.
- Authorize customer transactions and service requests.
- Oversee lobby management and reduce customer wait times.
- Monitor cash, FX, and Traveler's Cheque operations.
- Resolve customer complaints within defined TAT.
- Control operational risks and ensure error-free processing.
- Lead, guide, and support branch staff performance.
Key Requirements
- Solid knowledge of banking operations and compliance.
- Experience in branch operations and team management.
- Excellent communication and problem-solving skills.
- Customer-focused with strong risk awareness.
- High attention to detail and operational excellence.
Important Focus Areas Regulatory Compliance Customer Satisfaction Operational Excellence Team Leadership Risk Management AML/KYC & Audit Controls Customer Complaint Resolution Branch Operations Management