Voice Process Executive (Hyderabad)

Voice Process Executive (Hyderabad)

24 Sep
|
Spearhead Professional
|
Hyderabad

24 Sep

Spearhead Professional

Hyderabad

Role & responsibilities

- Handle inbound and outbound customer calls in a domestic process.

- Understand customer queries and provide accurate information or solutions.

- Resolve complaints and service-related issues professionally.

- Maintain good customer relationships through effective communication.

- Follow the defined call-handling process, scripts, and quality standards.

- Record customer interactions and update details accurately in CRM systems.

- Coordinate with internal teams for unresolved or escalated issues.

- Achieve daily/weekly/monthly targets such as call volume, resolution rate, AHT and customer satisfaction.

- Maintain proper call etiquette, active listening, and qualified communication.

- Follow company policies, compliance guidelines, and escalation procedures.

- Participate in training and process updates to improve product/process knowledge.

📌 Voice Process Executive (Hyderabad)
🏢 Spearhead Professional
📍 Hyderabad

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