Voice Process Executive Global Customer Service Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Inbound &

- Outbound Telephony Operations/: Manage high/-volume inbound customer support calls and execute structured outbound communications /(feedback collection, service follow/-ups, verification calls/) following approved call scripts and communication protocols.

Customer

Query &

- Complaint Resolution/: Diagnose customer issues, provide accurate product/service information, resolve technical or commercial queries, and manage difficult customer escalations with professional telephony etiquette. Call Quality &
- Protocol Compliance/: Maintain compliance with quality metrics including Average Handling Time /(AHT/), Customer Satisfaction /(CSAT/), Net Promoter Score /(NPS/), and call structure parameters /(greeting, verification, resolution, wrap/-up/). CRM Logging &
- Case Documentation/:



Record detailed call summaries, disposition codes, customer updates, and follow/-up actions in CRM and ticketing platforms during or immediately after every call /(ACW /- After Call Work/). Call Analytics &
- Performance Tracking/: Track daily call volume metrics, abandonment rates, conversion/resolution percentages, and error logs using daily operational tracking spreadsheets Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting prospect/! Warm Regards, HR /- Maria

📌 Voice Process Executive Global Customer Service (Chennai)
🏢 GS Infotech
📍 Chennai