Company Description Zeckho IT Services is a business and knowledge process outsourcing company providing a wide range of technology-enabled services to clients across industries in India and globally. The organization operates data centers, call centers, and back-office operations that support financial, legal, medical, educational, and other professional domains.

Its services include tele-banking, tele-education, e-commerce support, inbound and outbound calling, technical support, and customer relationship management. Zeckho IT Services also offers software development, consulting, and analysis services, focusing on reliable process execution and strong customer support. The company is committed to delivering efficient, high-quality outsourcing solutions powered by robust IT infrastructure.

Role Description The Voice Process Executive (Tamil Banking Domain) will handle inbound and outbound customer calls related to banking products and services in Tamil, ensuring transparent communication and accurate information. The role involves addressing customer queries, resolving issues, updating customer records, and guiding customers through banking procedures while adhering to regulatory and company guidelines.

Daily responsibilities include maintaining call quality standards, documenting interactions, escalating complex cases when necessary,



and contributing to customer satisfaction and retention. This is a full-time, on-site role based in Chennai, requiring consistent attendance and collaboration with team members and supervisors to meet performance targets.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on handling voice-based queries in Tamil and English.
- Candidates should possess effective Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
- Candidates should possess solid Analytical Skills to understand customer issues, interpret banking information, and provide accurate solutions.
- Candidates should possess a commitment to Customer Satisfaction, ensuring courteous service, timely resolution, and a positive customer experience.
- Relevant qualifications such as a higher secondary certificate or bachelor’s degree; prior experience in voice process or banking domain is an advantage.
- Ability to work in rotational shifts if required, familiarity with basic computer operations, and willingness to learn banking products and compliance requirements.
- Strong teamwork, reliability, and adherence to confidentiality and data security standards.

📌 Voice Process Executive (Tamil Banking Domain) (Chennai)
🏢 Zeckho IT Services
📍 Chennai