Voice Process Executive Customer Experience Who you are/: Manages a high volume of customer service inbound calls and conducts structured outbound communications /(gathering feedback, following up, and follow/-up calls/) according to approved call scripts and communication protocols. Diagnosing customer issues, providing accurate product/service information, resolving technical or business issues, and handling complex customer escalations using skilled telephone etiquette. Maintain compliance with quality metrics such as Average Handle Time /(AHT/), Customer Satisfaction Score /(CSAT/), Net Promoter Score /(NPS/), and call structure metrics /(answer, acknowledge, resolve, close/).

Record detailed call summaries, resolution codes, customer updates, and follow/-ups in your CRM and ticketing platforms during or immediately after each call.



Call analysis and performance monitoring. Track daily call volume metrics, bounce rates, conversion/resolution rates, and error logs using a live daily tracking spreadsheet.

Experience/: 3 to 7 yrs Location/: Chennai Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Apply now to become our Next Voice Process Executive/! HR /- Maria

📌 Voice Process Executive Customer Experience (Chennai)
🏢 GS Infotech
📍 Chennai