Job Summary

Voice Platform Engineer. AI Data Platforms (AiDP) is ISTs engine for AI-powered innovation. The team brings together data, application development, and machine learning - including generative AI - along with data services and customer success functions, to help IST build solutions more efficiently and streamline the adoption and embedding of generative AI across Apple.

Join a team building the next generation of large-scale voice and real-time communication platforms that power seamless customer and agent experiences across the globe. In this role, you will lead the design and development of highly scalable distributed systems that handle voice signaling, media processing, routing, and real-time communications for millions of interactions.

Description

As a Senior Voice Platform Software Engineer, you will play a key role in architecting, developing, and operating scalable voice infrastructure and real-time communication services used in high-volume customer interaction environments. You will work on technologies related to SIP signaling, media handling, WebRTC, distributed systems, and cloud-native platform development. This role requires robust software engineering fundamentals, deep technical expertise, and the ability to drive complex initiatives across multiple teams.

Responsibilities





- Lead the design and development of scalable voice and real-time communication platform components

- Drive architecture and technical design discussions for SIP signaling, media processing, routing, and session management services

- Develop high-performance backend services using C/C++

- Troubleshoot and resolve complex issues related to voice quality, signaling, media flows, scalability, and distributed systems

- Collaborate across platform, infrastructure, client, and product engineering teams to deliver end-to-end communication solutions

- Improve platform scalability, resiliency, observability, automation, and operational efficiency

- Mentor engineers through technical guidance, design reviews, and code reviews

- Contribute to long-term platform strategy, reliability initiatives, and production operational excellence

- Drive testing, deployment automation, monitoring, and incident response improvements for voice platform services

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Voice Platform Engineer (Hyderabad)
🏢 Apple
📍 Hyderabad