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Experience: 4+ yrs

Location: Hyderabad, Telangana

Job Type: Full-time

We are looking for an experienced IT Infrastructure & Technology Professional to support, maintain, and optimise enterprise technology environments. The role will involve managing day-to-day infrastructure operations, troubleshooting technical issues, supporting business applications and systems, and ensuring reliable and secure IT services.

The ideal candidate will have strong technical troubleshooting abilities, a proactive approach to infrastructure management, and the ability to work effectively across multiple technology and business teams.

Requirements Key Responsibilities

- Manage and support day-to-day IT infrastructure and technology operations
- Monitor systems, applications, infrastructure components, and services for availability and performance
- Troubleshoot and resolve hardware, software, system, network, and application-related technical issues
- Perform system administration, configuration, maintenance, upgrades, and patching activities
- Coordinate with internal technology teams and external vendors to resolve technical issues
- Support deployment, configuration, and maintenance of IT systems and infrastructure
- Investigate recurring incidents and perform root-cause analysis to identify sustainable solutions
- Support IT security, access management, backup, recovery, and operational requirements
- Maintain accurate technical documentation, system records, configuration details, and operational procedures
- Participate in infrastructure upgrades, technology migrations, and implementation initiatives
- Identify opportunities to improve system reliability, operational efficiency, and technology processes




- Follow established incident, change, problem-management, and IT service-management processes
- Ensure IT services remain aligned with operational requirements and agreed service standards
- Collaborate with application, security, network, database, and business teams on cross-functional technical requirements
- Provide timely technical support and maintain effective communication with relevant stakeholders
- Contribute to automation, standardisation, and continuous improvement of IT operations

What Makes You a Great Fit
- 4+ years of experience in IT infrastructure, systems administration, technical operations, IT support, or a related technology role
- Robust understanding of enterprise IT infrastructure, systems, applications, and technology operations
- Hands-on experience with system administration, troubleshooting, maintenance, upgrades, and technical support
- Strong problem-solving and root-cause analysis capabilities
- Experience monitoring system availability, performance, and operational health
- Understanding of networking, servers, databases, operating systems, and enterprise technology environments
- Familiarity with IT security, backup, recovery, access management, and infrastructure best practices
- Experience working with IT service-management processes, including incident, problem, and change management
- Ability to coordinate effectively with technical teams, business stakeholders, and external vendors
- Strong documentation and organisational skills with excellent attention to detail
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Proactive approach to identifying technical risks and improving operational efficiency
- Strong communication and interpersonal skills
- Ability to independently take ownership of technical issues and drive them through resolution

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