We're hiring a Virtual Kiosk/Front Desk Agent to manage guest check-in/check-out operations through our hotel self-service kiosk system. You'll be the first point of contact for guests, ensuring smooth, effective, and friendly service.
Responsibilities
- Assist guests with kiosk check-in/check-out
- Verify guest ID and reservation details Handle payment processing and pre-authorizations Troubleshoot basic kiosk/equipment issues (camera, cash machine)
- Escalate technical or guest issues per SOP Maintain accurate shift logs and handover notes
- Follow OTA communication and charge-handling protocols
Requirements
- No prior experience required — full training provided
- Basic computer literacy Clear communication skills (English)
- Willingness to work rotational shifts
- Professional appearance and demeanor
- Preferred Interest in hospitality/customer service Prior front desk, kiosk, or customer-facing experience is a plus
What We Offer
- Training and growth opportunities
- Competitive monthly salary
- Supportive team environment
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
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