Role & responsibilities:

The Vice President, Service leads the organization's service delivery and customer support functions. Sets the service strategy, ensures customers get consistent, high-quality outcomes, and builds a team and processes that scale with the business.

Key Responsibilities:

- Strategy: Define the service vision, SLAs, KPIs, and operating model aligned with company goals
- Customer experience: Own customer satisfaction, retention, and escalation management, and act as executive sponsor for key accounts
- Operations: Oversee service delivery, support, and field, including capacity planning, quality, and cost control.
- Cross-functional partnership: Work with Sales, Product, Operations, and Finance on onboarding, renewals, and feedback loops
- Financial management: Own the service budget, cost-to-serve, and profitability targets




- Risk and compliance: Ensure service practices meet contractual, legal, and regulatory requirements

Preferred candidate profile:

- Bachelor's degree in Business, Operations, or a related field (MBA preferred)
- 12+ years of experience in service or customer operations, including 5+ years in senior leadership
- Preferable from OEM's / Dealership Experience in Heavy Commercial Vechiles.
- Track record of improving customer satisfaction, retention, and service efficiency
- Experience managing large, multi-location or distributed teams and a budget or P&L;

You can reach us on : [email protected]

Contact : 63000 94583

📌 Vice President - Service (Vijayawada)
🏢 Varun Trucking
📍 Vijayawada