Roles and Responsibilities:

- Manage the end-to-end lifecycle of Statements of Work (SOWs), Work Orders (WOs), and Change Requests (CRs)

- Ensure compliance with vendor governance processes, approvals, and contractual obligations.

- Monitor and validate vendor KPIs, SLAs, and service performance metrics.

- Track and reconcile vendor invoices, milestone billing, and commercial agreements for financial accuracy.

- Maintain contract documentation, version control, and audit-ready records.

- Coordinate with IT teams, suppliers, and stakeholders to ensure effective service delivery and governance.

- Manage contract amendments, change requests, and responsibility matrices across service providers.

- Facilitate vendor governance meetings, track action items, and drive process adherence.

- Identify and escalate service, contractual, or financial risks and performance gaps.

- Support IT Managed Services functions including Cloud, Network, Security, Service Desk, EUC, and Data Center services.

Send you CV on [email protected]

📌 Vendor Performance Manager (Bengaluru)
🏢 Kornferry
📍 Bengaluru