IT Systems Administrator – Cloud & Technology Support

Location: Hyderabad

Budget: 15 LPA shift: NIght shift (CST Time zone)

Employment Type: Full time

Role Overview

We are looking for an IT Systems Administrator to join our technology support team and help administer and support the organization's technology environment.

The role will work across Microsoft 365, Azure, security, collaboration platforms, business applications, integrations, and general technology support. The individual will take ownership of assigned activities while working with other team members, vendors, and technical resources as needed.

We are looking for someone with broad technology knowledge who is comfortable working across different systems. In addition to supporting established platforms, the individual should be able to research unfamiliar technologies, troubleshoot problems, and help identify and implement practical solutions as business needs evolve.

Key Responsibilities

- Administer and support Microsoft 365 and Azure environments, including users, groups, licenses, permissions, access, and cloud resources.
- Support Microsoft Entra ID, SharePoint Online, Teams, Intune, Defender, endpoint management, and related Microsoft technologies.
- Create and configure SharePoint sites, portals, permissions, external access, and collaboration solutions.
- Troubleshoot user access, application, device, authentication, configuration, and other technology issues.
- Support employee onboarding and offboarding and maintain appropriate system access.
- Assist with security administration, including access reviews, alerts, configuration changes, endpoint security, and implementation of new security controls.
- Support administration and configuration of SaaS and business applications such as ClickUp, Pipedrive, Freshdesk, and other platforms adopted by the organization.
- Assist with application integrations, APIs, SSO, authentication, automation, and data connectivity.
- Research unfamiliar technologies,



product capabilities, APIs, and configuration options when new requirements arise.
- Evaluate technical options, create test configurations or proof-of-concepts when appropriate, and help identify practical solutions to business needs.
- Maintain technology documentation, configurations, and administrative procedures.
- Coordinate with vendors, consultants, developers, and other support resources when additional expertise is required.
- Support general technology initiatives and operational requests as the organization's needs evolve.

Required Skills and Experience

- Experience administering Microsoft 365 and Azure environments.
- Working knowledge of Microsoft Entra ID, SharePoint Online, Teams, and Microsoft security capabilities.
- Experience with user provisioning, permissions, access management, and troubleshooting.
- General understanding of cloud technologies, networking, endpoints, authentication, and security.
- Experience supporting SaaS applications and web-based business platforms.
- Familiarity with APIs, integrations, authentication methods, and scripting or automation concepts.
- Ability to understand technical documentation and independently research unfamiliar technologies and solutions.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to manage multiple requests and priorities.
- Strong communication skills and the ability to work with both technical and non-technical users.

Preferred Skills Experience with some of the following would be beneficial:

- Microsoft Intune and Defender
- Azure administration
- SharePoint Online
- Microsoft Power Platform
- SSO and identity integrations
- REST APIs and application integrations
- PowerShell or similar scripting
- Endpoint and device management
- IT security administration
- SaaS application administration
- Basic reporting and data integration

Preferred Certifications: Microsoft Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), or other relevant Microsoft cloud, Microsoft 365, or security certifications.

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