– US Healthcare Patient Calling & Medical Records Executive

Position: US Healthcare Patient Calling & Medical Records Executive

Company Name- OnSure Health

Location: Delhi / On-site

Job Type: Full time

Experience: 1–3 Years in US Healthcare / Medical Process

Shift: US Shift

Job Summary

We are looking for a US Healthcare Patient Calling & Medical Records Executive who has hands-on experience in patient communication, handling faxes, and managing medical records . The candidate will be responsible for communicating with patients, coordinating with healthcare providers, processing medical documentation, and ensuring accurate and timely handling of records and requests.

Key Responsibilities

- Make and receive calls with patients regarding healthcare-related information, appointments, medical documentation, and follow-ups.
- Communicate professionally with patients and healthcare providers while maintaining a high level of customer service.
- Handle incoming and outgoing faxes related to medical records, referrals, authorizations, and other healthcare documentation.
- Receive, review, organize, and process medical records and supporting documents.
- Request medical records from hospitals, clinics, physicians, and other healthcare facilities as required.
- Follow up with healthcare providers and patients for pending or incomplete documentation.
- Verify patient information and ensure records are accurately maintained in the appropriate systems.
- Maintain confidentiality and follow HIPAA and US healthcare privacy requirements while handling patient information.
- Update patient and medical record information accurately in internal systems.
- Coordinate with internal teams to ensure timely completion of assigned tasks.
- Maintain proper documentation of calls, faxes, follow-ups, and record requests.




- Meet defined quality, productivity, and turnaround-time (TAT) requirements.
- Escalate issues or incomplete information to the appropriate team or supervisor.

Required Skills & Qualifications

- 1–3 years of experience in US Healthcare , preferably in patient calling, medical records, medical documentation, or a related process.
- Hands-on experience handling patient calls and healthcare-related communication .
- Experience in sending, receiving, tracking, and processing faxes .
- Good understanding of medical records and healthcare documentation .
- Excellent verbal and written communication skills.
- Good knowledge of US healthcare terminology and processes.
- Ability to communicate professionally with US patients and healthcare providers.
- Good computer skills and familiarity with MS Office and healthcare-related systems.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and follow up on pending requests.
- Willingness to work in a US shift .

Preferred Skills

- Prior experience with EMR/EHR systems.
- Knowledge of HIPAA compliance and patient data confidentiality.
- Experience working with medical record requests, provider offices, hospitals, or clinics.
- Experience in US healthcare RCM/BPO/KPO environments.

Key Competencies

- Patient Communication
- Medical Records Management
- Fax Management
- US Healthcare Process Knowledge
- Follow-up & Coordination
- Documentation & Accuracy
- Time Management
- Quality & Productivity
- Professional Communication

Candidate Profile The ideal candidate should be patient-focused, detail-oriented, and comfortable handling US healthcare calls and medical documentation . The candidate must be able to manage medical records and fax-related activities accurately while maintaining confidentiality and meeting process TAT and quality standards.

📌 US Healthcare Patient Calling & Medical Records Executive (Delhi)
🏢 OnSure Health
📍 Delhi