About the Role

We are looking for a Tele Counsellor who will be responsible for handling enquiries from prospective parents, understanding their requirements, providing accurate information about the school and its academic offerings, and supporting the admissions team in converting enquiries into school visits and admissions.

The ideal candidate should have excellent communication skills, a pleasant personality, a parent-centric approach, and the ability to build rapport with prospective parents over the phone.

Key Responsibilities

- Handle incoming and outgoing calls related to school admissions and enquiries.
- Connect with prospective parents and understand their requirements, concerns, and expectations.
- Provide clear and accurate information about the school, curriculum, facilities, activities, admission process, fee structure, and other relevant details.
- Follow up regularly with prospective parents through calls and other approved communication channels.
- Schedule and coordinate campus visits, counselling sessions, and meetings with the admissions team.
- Maintain and update enquiry and follow-up records in the school's CRM/database.
- Track leads and ensure timely follow-ups at different stages of the admission journey.
- Build strong relationships with prospective parents and provide a positive experience throughout the enquiry process.
- Address basic queries professionally and escalate complex or specific concerns to the appropriate team.
- Work closely with the Admissions and Front Office teams to achieve enquiry and admission objectives.
- Maintain confidentiality of student and parent information.
- Prepare regular reports on calls, enquiries, follow-ups, visits, and lead status.
- Participate in admission campaigns, events, open houses, and other school promotional activities when required.




- Ensure all communication reflects the professionalism, values, and standards of the school.

Candidate Profile

- Graduate in any discipline; candidates with relevant counselling, sales, customer service, or education experience will be preferred.
- 13 years of experience in tele-calling, counselling, admissions, customer service, inside sales, or a similar role.
- Excellent verbal communication skills in English, Hindi, and Marathi.
- Good interpersonal and relationship-building skills.
- Pleasant, confident, patient, and professional telephone manner.
- Strong follow-up and convincing skills.
- Ability to understand parent requirements and communicate information effectively.
- Comfortable working with CRM systems, MS Office, WhatsApp, email, and basic computer applications.
- Ability to work towards defined targets and timelines.
- Experience in a school, education, or premium service environment will be an advantage.

Key Competencies

- Communication & interpersonal skills
- Parent relationship management
- Counselling and listening skills
- Lead follow-up and conversion
- Persuasion and negotiation
- Customer service orientation
- Time management
- Attention to detail
- Teamwork and coordination
- Skilled conduct

Key Performance Indicators (KPIs)

- Number of enquiries handled
- Timely and effective follow-ups
- Enquiry-to-campus-visit conversion
- Campus-visit-to-admission conversion
- Lead response time
- Accuracy and completeness of CRM records
- Parent experience and service quality

What We Offer

- Opportunity to work with a reputed and professionally managed school group.
- A structured and collaborative work environment.
- Learning and growth opportunities within the education sector.
- Exposure to parent counselling, admissions, and school operations.

Interested candidates may share their updated CV with relevant experience and contact details.

📌 Urgent Opening For Tele Counsellor, Telle Sales - (Nagpur)
🏢 Vibgyor Group of Schools
📍 Nagpur