Manager – IT Operations

Job Summary The Manager – IT Operations will be responsible for administering, securing, and governing the organization's enterprise IT platforms, identity management systems, business applications, network infrastructure, backup systems, and operational processes.

The role requires a technically strong individual with hands-on experience in Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Privileged Access Management (PAM), Data Loss Prevention (DLP), DPDPA compliance controls, CRM administration, network administration, and enterprise application support.

The incumbent will act as the primary owner for enterprise IT operations and will work closely with Information Security, Infrastructure, Compliance, and Business teams to ensure the availability, security, compliance, and performance of business-critical systems. The position requires a candidate capable of operating at an L2/L3 administration level while driving operational excellence and governance initiatives across the organization.

Key Responsibilities

Enterprise Identity & Access Management

- Administer Microsoft 365, Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft Intune environments.
- Manage enterprise identity lifecycle processes, including provisioning, role changes, access governance, and deprovisioning.
- Design, implement, and maintain Conditional Access Policies, Multi-Factor Authentication (MFA), and Zero Trust security controls.
- Administer privileged access controls and PAM solutions to ensure secure access to critical systems.
- Conduct periodic access reviews, entitlement audits, and privilege validation exercises.

Enterprise Application Administration

- Serve as the operational admin for enterprise applications including CRM, HRMS, Attendance Management Systems, Learning Management Systems, Service Desk platforms, and other business-critical applications.
- Manage application configurations, workflows, integrations, user roles, permissions, and security controls.
- Coordinate with application vendors and internal stakeholders for upgrades, enhancements, and issue resolution.
- Ensure high availability, performance, and security of enterprise applications.
- Drive continuous improvement initiatives for application usage and operational efficiency.

Information Security, DLP & DPDPA Compliance

- Implement and administer Data Loss Prevention (DLP) controls across Microsoft 365 and enterprise applications.
- Support organizational compliance initiatives related to the Digital Personal Data Protection Act (DPDPA) and other regulatory requirements.




- Collaborate with Information Security teams on security governance, risk mitigation, vulnerability remediation, and audit preparedness.
- Monitor compliance with information security policies and standards.
- Participate in security incident investigations and remediation activities.
- VAPT findings resolution.

Network & Infrastructure Operations

- Oversee administration and monitoring of enterprise network infrastructure including firewalls, routers, switches, SD-WAN, VPNs, wireless networks, and internet connectivity.
- Coordinate with infrastructure teams, vendors, and service providers to ensure stable and secure network operations.
- Support infrastructure modernization, cloud adoption, and operational improvement initiatives.
- Review network performance, availability, and security posture on a regular basis .

Backup, Recovery & Business Continuity

- Own enterprise backup and recovery operations across servers, applications, databases, and cloud platforms.
- Ensure backup schedules, retention policies, and recovery objectives are achieved and periodically validated.
- Conduct backup restoration testing and disaster recovery exercises.
- Support business continuity planning and operational resilience initiatives.
- Maintain recovery documentation, operational runbooks, and audit evidence.

Governance, Reporting & Operational Excellence

- Develop and maintain operational dashboards, MIS reports, compliance reports, and management metrics.
- Present periodic operational reviews, risk assessments, and service performance reports to management.
- Define and maintain operational procedures, standards, and documentation.
- Ensure adherence to ITIL-based incident, change, problem, and access management processes.
- Drive automation and process optimization initiatives to improve efficiency and reduce operational risks.

Vendor & Stakeholder Management

- Manage relationships with application vendors, service providers, OEMs, and implementation partners.
- Coordinate technology upgrades, renewals, support contracts, and operational escalations.
- Act as the primary point of contact for business stakeholders regarding enterprise application and operational issues.
- Collaborate with cross-functional teams to support strategic technology initiatives.

Qualification & Experience





Educational Qualification

- Bachelor's Degree or higher in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.

Experience

- 4 to 6 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
- Proven experience managing enterprise platforms and business-critical IT services.
- Experience supporting regulated environments and compliance-driven organizations will be preferred.

Preferred Certifications

- Microsoft 365 Certified Administrator Expert
- Microsoft Identity and Access Administrator
- Microsoft Security Administrator
- Microsoft Intune Administrator
- ITIL Foundation / ITIL 4

Technical Skills

Mandatory

- Microsoft 365 Administration
- Microsoft Entra ID (Azure Active Directory)
- Microsoft Intune
- Active Directory & Group Policy Administration
- Exchange Online
- Identity & Access Management (IAM)
- Conditional Access & MFA
- Privileged Access Management (PAM)
- Data Loss Prevention (DLP)
- DPDPA Compliance Controls
- Enterprise Application Administration
- Windows Server Administration
- Network Administration (Firewalls, Routers, Switches, VPNs, Wireless Networks)
- Backup & Recovery Solutions
- IT Governance & Operational Controls
- Reporting, MIS Generation, and Data Analysis

Preferred

- Microsoft Purview
- Microsoft Defender Suite
- SIEM & Security Monitoring Platforms
- PowerShell Automation
- API Integrations
- Cloud Platforms (AWS/Azure)
- ITIL Service Management Framework
- ISO 27001 and Information Security Governance
- CRM Administration

Desired Competencies

- Solid leadership and ownership mindset.
- Excellent analytical and problem-solving capabilities.
- Strong understanding of enterprise IT operations and security governance.
- Ability to manage multiple technology platforms simultaneously.
- Effective stakeholder and vendor management skills.
- Strong documentation, reporting, and presentation abilities.
- Ability to work independently and make operational decisions.
- High degree of accountability, integrity, and attention to detail.

Working Conditions

- May be required to support critical operational activities, maintenance windows, audits, and security incidents outside standard business hours.
- May participate in disaster recovery exercises, compliance reviews, and technology implementation projects.
- Occasional travel may be required to branch offices, datacentres, or vendor locations.

Interested candidates can send resume on [email protected]

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