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Role & responsibilities

- Conduct Transaction Quality Audits
- Conduct Ticket Data Analysis & Error Analysis
- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Drive Quality Initiatives
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability, and Integrity of Data

Preferred Competencies

- Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
- Establish controls on Transaction Processing aiming for a Zero-Defect Output
- Report and Publish Transaction Quality Metrics
- Publish Dashboards
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Error Analysis and Root Cause Analysis for process deviations




- Adherence & record maintenance to Internal and External QMS Audit Requirements
- Continuous Focus and Drive to meet and exceed SLAs
- Drive process level quality initiatives
- Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
- Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly ba

Preferred candidate profile

- The applicant should have 2+ years experience of international voice and blended process
- The candidate should have excellent problem-solving capabilities and lateral thinking skills
- The candidate should be proficient in excel and power point
- Willingness to work in 24 X 7 work workplace
- Good Knowledge of Audit and Evaluation function

📌 Urgent Hiring For Quality Analyst at Bangalore (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru