Role: Process Associate /Sr. Process Associate

Client: Healthcare/Hospital

Location: Electronic City Phase 1, Bengaluru

Timings: UK Shift (12:30 PM 9:30 PM) or(2:00 PM to 11:00 PM)

Working Days: 5 days working with rotational week off's

Eligibility

- Any Graduate
- 2 to 6 years of experience in Contact Center, Customer Support, BPO, Shared Services, Healthcare Support
- Experience in appointment scheduling or healthcare support is preferred
- Exp in any UK voice process is mandatory.
- Strong English communication skills

Key Responsibilities

- Handle inbound calls, emails, and patient portal queries.
- Schedule, reschedule, and cancel patient appointments.
- Assist patients with hospital services, appointment information, and general enquiries.
- Maintain accurate patient records and documentation.




- Escalate complex cases to the UK support team when required.
- Follow quality, compliance, and data confidentiality standards.

Required Skills

- Excellent verbal and written English communication.
- Strong customer service and interpersonal skills.
- Good knowledge of MS Office (Word, Excel, Outlook).
- Accurate data entry and multitasking abilities.
- Experience with CRM or Patient Administration Systems (PAS) is an added advantage.
- Empathetic, detail-oriented, and qualified approach.

Interested candidates can share cv to [email protected] You can also reach out in whatsapp - Mayur: (phone hidden)

📌 UK Customer Support_Voice Process (Bengaluru)
🏢 Techshell Software
📍 Bengaluru