— SHOWROOM MANAGER

Job Title: Showroom Manager

Department: Sales & Retail Operations

Reports To: Dealer Principal

Location: Gurgaon, Haryana

Employment Type: Full-Time

CTC / Compensation: INR 4.8 - 5.4 LPA

Job Summary

We are looking for a dynamic and results-oriented Showroom Manager to oversee the complete sales and retail operations of our automobile showroom. The incumbent will be responsible for achieving sales and revenue targets, leading and developing the sales team, ensuring an exceptional customer experience, managing showroom operations and maintaining high standards of brand compliance.

The ideal candidate should have strong leadership capabilities, sound knowledge of automobile retail sales, a customer-centric approach and a proven track record of consistently achieving business targets.

Key Responsibilities

- Take overall responsibility for the day-to-day operations and performance of the showroom.
- Develop and execute sales strategies to achieve monthly, quarterly and annual sales targets.
- Lead, motivate, coach and manage the showroom sales team to maximize individual and overall team performance.
- Monitor the complete sales funnel, including walk-ins, enquiries, leads, test rides, bookings, retail conversions and lost leads.
- Ensure effective follow-up and timely conversion of enquiries through systematic CRM/DMS usage.
- Analyse sales performance, identify gaps and implement corrective actions to improve conversion and productivity.
- Plan and monitor vehicle inventory, model mix, variant mix and colour availability in coordination with management and the OEM.
- Ensure the showroom maintains the prescribed OEM/TVS standards for display, branding, customer handling, cleanliness and overall presentation.




- Monitor customer satisfaction and personally handle important or escalated customer concerns to ensure timely resolution.
- Coordinate effectively with Finance, Insurance, RTO, Service and other departments to ensure a smooth and seamless customer experience.
- Conduct regular sales meetings and performance reviews, set individual targets and establish clear action plans for the team.
- Monitor competitor activity, market trends, pricing and local market developments and provide relevant feedback to management.
- Prepare and review daily, weekly and monthly sales MIS, productivity reports and performance dashboards.
- Ensure proper implementation of dealership processes, internal controls and OEM policies.
- Maintain high standards of professional conduct, discipline and customer service across the showroom.
- Ensure compliance with all applicable statutory, safety, operational and company requirements.
- Drive initiatives for customer retention, referrals, repeat business and enhancement of the showroom's overall market presence.

Required Qualifications & Experience
- Graduate in any discipline; MBA/PGDM in Sales & Marketing or a related field will be an advantage.
- 8+ years of relevant experience in automobile retail sales, preferably in the two-wheeler or automotive dealership industry.
- At least 2–3 years of experience in a supervisory/managerial role managing a sales team.
- Demonstrated track record of achieving and exceeding sales and revenue targets.
- Strong understanding of automobile dealership sales processes,



customer lifecycle and retail operations.
- Experience in handling DMS/CRM platforms, sales MIS and performance reporting.
- Valid driving licence and willingness to undertake local market visits when required.

Required Skills & Competencies
- Leadership & Team Management: Ability to build, motivate and develop a high-performing sales team.
- Sales & Business Development: Strong target orientation with the ability to identify and convert business opportunities.
- Customer Relationship Management: Excellent customer-handling, negotiation and relationship-building abilities.
- Analytical Skills: Ability to interpret sales data, MIS, conversion ratios, inventory levels and market trends.
- Communication Skills: Excellent verbal and written communication with solid interpersonal skills.
- Problem Solving: Ability to identify operational challenges and implement practical, timely solutions.
- Planning & Execution: Strong organisational skills with the ability to manage multiple priorities effectively.
- Technology & Reporting: Proficiency in MS Excel, MS Office, DMS/CRM systems and sales reporting tools.
- Professionalism: High level of integrity, accountability, discipline and ownership.

Key Performance Indicators (KPIs)
- Achievement of monthly and annual vehicle sales targets
- Lead-to-booking and booking-to-retail conversion ratios
- Sales team productivity and individual performance
- Customer satisfaction and complaint resolution
- Inventory ageing and inventory turnover
- Finance, insurance and other retail penetration
- Lead follow-up and CRM/DMS compliance
- Overall showroom revenue and operational performance

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 TVS Dealership - Showroom Manager (Gurugram)
🏢 ZS Motors
📍 Gurugram