Responsible for end-to-end coordination of confirmed tours, including hotel and vehicle arrangements, driver/vendor coordination, guest and travel-agent communication, tour monitoring, special arrangements, issue resolution, and post-tour feedback and closure. The role ensures that all services are delivered as per the confirmed itinerary and company standards.

RESPONSIBILITIES

1. Tour & Booking Coordination

- Coordinate with the sales/team after package confirmation.
- Review the final itinerary, inclusions, exclusions, hotel plan, vehicle requirements, and special requests.
- Ensure all services are booked and confirmed as per the itinerary.
- Coordinate with hotels, transporters, guides, activity providers, and local vendors.

2. Hotel Coordination

- Confirm hotel bookings, room categories, meal plans, and check-in/check-out details.
- Reconfirm bookings before guest arrival.
- Inform hotels about special requirements, early check-in, late check-in, meals, celebrations, etc.
- Resolve hotel-related issues during the tour.

3. Transport & Driver Coordination

- Arrange vehicles according to the itinerary and passenger requirements.
- Share complete itinerary and instructions with the driver.
- Collect and share driver/vehicle details with the concerned agent or guest.
- Ensure the driver understands pickup points, sightseeing, parking restrictions, reporting times, and route.
- Monitor vehicle/driver coordination during the tour.

4. Guest & Agent Coordination

- Coordinate between guest, travel agent, hotel, driver, and internal team .
- Create WhatsApp groups where required and permitted.
- Share important tour information and updates.
- Follow up with guests during the tour to ensure smooth service.
- Handle guest requests and coordinate solutions promptly.

5. Tour Monitoring

- Track the group's daily movement and itinerary.
- Follow up on pickups, hotel check-ins, sightseeing, meals, transfers, and departures.
- Immediately escalate operational issues to the senior/team leader.




- Coordinate alternative arrangements in case of vehicle breakdown, hotel issues, delays, or other service problems.

6. Special Arrangements

- Coordinate airport/railway station pickups.
- Arrange welcome amenities such as garlands, welcome kits, hampers, water, placards, etc.
- Coordinate wheelchairs, special meals, celebrations, guides, safari/activity bookings, and other special requirements.

7. Payment & Vendor Coordination

- Coordinate with vendors regarding operational payments and confirmations.
- Maintain records of advance payments and pending operational payments.
- Ensure vendors receive the required information and payment instructions.

8. Documentation & Records

- Maintain booking confirmations, vouchers, driver details, hotel details, and tour documents.
- Keep proper records of operational expenses and additional services.
- Update the internal team regarding tour status.

KEY SKILLS:

- Good communication and coordination skills
- Knowledge of Gujarat/Rajasthan/UP tourism and major tourist destinations
- Problem-solving and quick decision-making
- Hotel and transport coordination
- Good knowledge of Excel, WhatsApp, email and basic office software
- Ability to handle multiple tours simultaneously
- Vendor management
- Customer-service mindset
- Ability to work under pressure and outside normal office hours when tours are operating

QUALIFICATIONS:

- Graduate or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field
- 1–3 years of experience in Travel Operations, Tour Operations, DMC, or Hospitality
- Freshers with relevant Travel & Tourism education may also be considered
- Good knowledge of domestic tourism, destinations, hotels, and transportation
- Good communication skills in English and Hindi ; Gujarati will be an added advantage
- Proficiency in MS Excel, Word, Email, WhatsApp, and basic office applications
- Strong coordination, problem-solving, and time-management skills
- Ability to handle multiple tours and operational tasks simultaneously
- Willingness to work flexible hours when required during tour operations

📌 Travel Operations Executive (Ahmedabad)
🏢 Compass Tourism
📍 Ahmedabad