Training Manager - Call Center (Mumbai)

Training Manager - Call Center (Mumbai)

24 Sep
|
SKILLVENTORY
|
Mumbai

24 Sep

SKILLVENTORY

Mumbai

Role & responsibilities

- Training & Quality Governance for Contact Centre
- Quality monitoring, calibration & coaching
- Onboarding, product/process & refresher training
- Capability gap identification & development
- Operational readiness for current products/processes
- Quality & performance improvement through RCA
- Outsourced partner quality & training governance
- Compliance, audit & customer experience standards
- Contact Centre complaint & grievance management

📌 Training Manager - Call Center (Mumbai)
🏢 SKILLVENTORY
📍 Mumbai

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