A1 to A2

- Average PMI (last 6 months)/PMS rating 3 and above
- Min 1 year in current role
- No Warning Letter issued in the past 3 months
- E-learning mandatory courses certified wherever applicable

Responsibilities

Role statement (summary of the role): 1. Able to communicate in Hindi & English
- Instructing recent hire and conducting process specific training
- Conducting refresher/ corrective trainings
- To implement the training curriculum successfully and in a timely manner
- To achieve a desirable training output
- Review existing training materials and make revisions, as necessary, as per instructional design
- Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants
- Monitor progress of new hires during OJT days post classroom
- Monitor calls and provide feedback to the agents on the floor
- TNA & TNI for the on floor agents
- Conducting timely assessments & refresher training as and when required




- Evaluating calls through Remote / Side by side methodology for new hires post classroom training
- Generate training reports
- Giving structured feedback
- Hold calibration sessions to ensure standardization of the learning systems
- Consulting teams to achieve classroom innovation
- To contribute towards building an excellent training delivery team
- Good analytical Skills.
- Maintain SOPs and update SOPs every once a quarter.
- Must have the ability to work under pressure & in an unstructured environment.
- Managing retention & attrition during training.
- Ability to execute training tasks/ assignment on short notice
- Interact with the Quality and Operations to identify, screen and execute process improvement plans

Qualifications

12/undergraduate

📌 Trainer (Mumbai)
🏢 Digitide Solutions
📍 Mumbai