Trainee (Chennai)

Trainee (Chennai)

24 Sep
|
Movate Technologies
|
Chennai

24 Sep

Movate Technologies

Chennai

Agent Responsibilities

Level 1 (L1) Agent:

- Deliver high quality customer support via phone, email, chat and social media

- Assist customers in resolving technical issues

- Deliver First Call Resolution (FCR) by resolving customer issues during the first contact

- Maintain high customer satisfaction rate

- Assist customers with RMA activities

Level 2 (L2) Agent:

- Assist L1 Agents with escalations

- Coach and mentor L1 Agents

- Assist with translations

- KB creation and updates

- Update customers product warranty

Note : Hindi Speaking is Mandatory

📌 Trainee (Chennai)
🏢 Movate Technologies
📍 Chennai

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