Key responsibilities

 Provide technical support and maintenance for the trade floor,

ensuring minimal downtime and optimal performance.

 Manage and execute endpoint migration projects, including planning,

testing, and deployment.

 Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.

 Maintain and update documentation related to trade floor systems and endpoint migrations.

 Ensure compliance with industry regulations and company policies.

 Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.

 Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.

 Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.

 Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.

 Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software

Center/Intune

 Proven experience as a Trade Floor Engineer or in a similar role.

 Strong knowledge of trade floor operations and technologies.





 Provide first-level support for Microsoft Intune and Windows Autopilot-

related issues.

 Collaborate with other IT support teams to escalate and resolve more complex issues.

 Proficient in Windows operating systems.

 Strong analytical and problem-solving skills.

 Excellent communication and collaboration skills.

 Ability to work collaboratively in a fast-paced, high-pressure environment.

 Mandatory project management experience.

 Strong understanding of Break-Fix, Service Requests, IMAC, Incident,

Problem, Configuration management and processes within ITIL.

 Robust understanding and skills in SLA, KPI Management

 Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.

 Highlight Risks, Issues and action logs with management and seek sign offs.

 Work closely with Support teams and our Third Party Partners and manage service provided and relationships.

 Should have knowledge on MS Office and Microsoft project

 Taking ownership of issues through to resolution on all appropriate incidents & requests.

📌 Trader migration (India)
🏢 HCL
📍 India