Ticketing Specialist – HI TOURS GROUP

Domestic and International Air Travel

Location: Gurugram

Experience: 10+ years in air ticketing, including group bookings

Reporting to: Manager Sales and Operations

About the Role

HI TOURS GROUP is looking for a hands-on Ticketing Specialist to manage air travel for corporate offsites, incentive trips, meetings and events across India and international destinations.

HI TOURS GROUP, a 30-year-old travel group with diverse interests across destination management, corporate offsites, incentive travel and leisure holidays, is looking for an experienced Ticketing Specialist to manage air travel for across India and international destinations.

You will work closely with sales and operations, you will provide accurate flight options, secure competitive fares and ensure that every traveller is ticketed correctly and on time. The role requires particular confidence with group movements, changing passenger lists and time-sensitive travel requests.

Key Responsibilities

- Flight proposals and costing: Research suitable routes, prepare accurate fare options and explain baggage, cancellation, change and ticketing conditions clearly to the team.
- Group bookings: Coordinate with airlines and consolidators on group fares, seat blocks, deposits, name submissions and ticketing deadlines.
- Ticketing and servicing: Create and manage bookings, issue tickets, and handle changes, reissues, cancellations and refunds for domestic and international travel.
- Traveller accuracy: Check names, dates,



routes and passenger details before issuance; maintain transparent booking records and share final itineraries promptly.
- Commercial control: Monitor fare validity and airline deadlines, reconcile ticketing costs and help protect the approved margin on each programme.
- Live programme support: Resolve flight disruptions and urgent changes quickly, keeping the operations team and client informed.

What We Are Looking For

- 10 years of hands-on air ticketing experience, with meaningful exposure to corporate or group travel.
- Working knowledge of a major GDS such as Amadeus, Galileo or Sabre, along with airline portals and low-cost carriers.
- Experience with international fares, group quotations, ticket issuance, reissues and refunds.
- Strong attention to detail, numerical accuracy and awareness of airline rules and deadlines.
- Ability to manage multiple bookings under pressure and coordinate effectively with airlines, vendors and internal teams.
- Clear written and spoken communication and a strong sense of ownership.

Key Performance Indicators

Quotation turnaround time | Fare competitiveness | Ticketing accuracy | Deadline compliance | Refund turnaround time | Cost control | Resolution of travel disruptions

Why Join HI TOURS GROUP?

You will manage the air travel behind corporate offsites and incentive programmes in India and abroad and leisure groups and will be working with a team that takes responsibility for the full client experience—from the first proposal to the final return flight.

If you enjoy solving complex flight requirements and can be trusted with the details that make group travel work, we would like to meet you.

📌 Ticketing Specialist (Gurugram)
🏢 Hi Tours Group
📍 Gurugram