Telesales Executive

Department: Sales & Business Development

Reports to: Sales Manager

Location: Raipur | Full-Time

About the Role

We are looking for a Telesales Executive who will be responsible for connecting with prospective customers over calls, understanding their requirements, explaining relevant products/services, and converting qualified leads into sales. The role involves regular follow-ups, handling objections, maintaining accurate CRM records, and achieving assigned sales targets.

Key Responsibilities

- Contact, qualify, and convert inbound and outbound leads through calls and follow-ups.
- Understand customer requirements and provide appropriate product/service information and demonstrations.
- Handle customer queries, objections, and concerns effectively to drive conversions.
- Follow up with prospects consistently and close sales within the defined 3–7 day conversion cycle, wherever applicable.
- Maintain 100% CRM updates, accurate customer information, call records, and follow-up status.
- Support campaigns, webinars, referral activities, and other outreach initiatives.
- Coordinate with the relevant team for payment, documentation, onboarding, or other post-sale requirements.
- Share daily activity reports and participate in regular performance review meetings.
- Continuously improve call quality, follow-up effectiveness, and conversion metrics.

KPIs





- CRM compliance >95% and timely updating of all lead activities.
- Fresh leads contacted within the defined TAT.
- Achievement of assigned daily/weekly/monthly sales targets.
- Maintain targeted call-to-conversion and lead-to-sale conversion ratios.
- Maintain required call activity, follow-up, and customer engagement levels.

Qualifications & Experience

- Bachelor’s degree in any discipline; Master’s degree is a plus.
- 0–2 years of experience in telesales, inside sales, telecalling, customer counselling, or business development preferred.
- Freshers with strong communication and a sales-oriented mindset may also be considered.

Skills

- Excellent verbal communication and interpersonal skills.
- Strong sales, persuasion, counselling, and objection-handling skills.
- Comfortable making inbound and outbound calls.
- Basic knowledge of CRM and MS Excel.
- Target-oriented with strong follow-up and time-management skills.
- Positive attitude, self-motivated, and a good team player.

Perks

- Incentives/commission linked to performance.
- Structured sales and product training.
- Opportunity for career growth within the sales function.

Pay: ₹10,000.00 - ₹12,000.00 per month

Perks

- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Telesales Executive (Raipur)
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