Job Purpose To head and oversee telemarketing operations for an assigned zone, ensuring consistent lead conversion, high-quality customer engagement, operational excellence, and alignment with zonal sales objectives. The role is responsible for managing Telemarketing Managers / Team Lead Managers, driving zone-level performance, enforcing process discipline, optimizing manpower, and delivering predictable site visit and conversion outcomes across all projects within the zone.

Key Responsibilities

- Own telemarketing performance for assigned zone (city/region)

- Translate central strategy into zone-level execution

- Allocate targets based on inventory, demand & marketing inflow

- Track Day to day Booking data

- Identify gaps and process fixation with minimal TAT





- Coordinate closely with Zonal Sales Heads & Site Teams

- Monitor daily calls, connects, visits & closures support

- Ensure pitch accuracy, daily hygiene & compliance

- Call audits

- Handle zone-level customer & sales escalations

- Cancellation Final Retention calls and feedback for booked cancelled customers

- Share market intelligence & competitor insights (only internal purpose) with central head

- Optimise manpower productivity & cost efficiency zone-wise (P&L;)

- Reports To: Overall Head Telemarketing

- Direct Reports: Telemarketing Managers / Assistant Managers

📌 Telemarketing Head (Mysuru)
🏢 G Square Housing
📍 Mysuru