We are looking for a agile and well-spoken Telecalling Executive to generate and nurture business leads for our Horticulture and Berry Crop segment, with specific focus on Blueberry and Strawberry cultivation.
The candidate will be responsible for making outbound calls to prospective customers, understanding their requirements, sharing relevant product information, and scheduling follow-up visits for the Field Sales team. This is a work-from-home role supporting the Field Sales Executives covering Pune, Mahabaleshwar (Maharashtra), Gujarat and Rajasthan, through structured telephonic outreach and follow-up with customers in these territories.
This role is open exclusively to female candidates, in line with the team composition requirement for this position.
Key Responsibilities
- Make outbound calls to prospective customers, growers, nurseries and agri-input dealers in the horticulture and berry crop segment.
- Generate and qualify leads specifically related to Blueberry and Strawberry cultivation and other horticulture products.
- Explain company products and offerings to customers over the phone and address their queries.
- Understand customer requirements related to growing media, Coco Coir / Coco Peat and other relevant horticulture products.
- Schedule appointments and field visits for the Field Sales Executive team based on qualified leads.
- Conduct regular and structured follow-up calls with prospective and existing customers.
- Maintain and update the customer database / CRM with call details, lead status and follow-up notes.
- Handle inbound customer enquiries and route them to the appropriate team member.
- Coordinate with the Field Sales Executive team for lead handover, status updates and customer feedback.
- Achieve assigned daily / weekly calling and lead-generation targets.
- Maintain accurate call records and provide regular MIS reports and updates to management.
- Build rapport and maintain a professional, courteous relationship with customers during every interaction.
Key Skills
- Excellent Telephone Etiquette & Communication Skills
- Telecalling / Telesales Experience
- Lead Generation & Qualification
- Customer Relationship Management
- CRM / Data Entry Proficiency
- Strong Follow-up Skills
- Good Listening & Persuasion Skills
- Patience and a Positive Attitude
- Basic Understanding of Horticulture / Agriculture Markets (preferred) • Result-oriented Approach
- Ability to Handle High Call Volumes
- Proficiency in English / Hindi / Marathi (preferred)
Preferred Industry
Experience Candidates with experience in the following sectors will be preferred: