We are looking for an enthusiastic and customer-focused Telecaller to handle incoming and outgoing calls, communicate with prospective customers, generate interest in our projects and coordinate site visits. The candidate will be responsible for maintaining regular follow-ups with leads and supporting the sales team in converting enquiries into site visits and potential bookings.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Contact prospective customers from company-provided leads and explain project details.
- Understand customer requirements, budget, preferred location and investment interests.
- Provide accurate information about projects, locations, pricing, amenities, offers and payment options.
- Follow up regularly with interested and potential customers.
- Convince and motivate customers to schedule a site visit.
- Coordinate with the sales team for scheduled site visits and customer requirements.
- Maintain proper records of calls, customer details, follow-ups and lead status.
- Update leads and call outcomes in CRM system.
- Handle customer queries and coordinate with the concerned team whenever required.
- Reconnect with customers who have postponed or missed their site visits.
- Maintain a healthy pipeline of prospective customers through continuous follow-ups.
- Achieve assigned daily/weekly/monthly calling and site-visit targets.
- Build valuable relationships with customers and provide a positive customer experience.
- Share relevant project brochures, videos, location details and other information through WhatsApp when required.
- Coordinate with the sales team until the customer reaches the site and ensure proper handover of the lead.
Required Skills
- Excellent communication and convincing skills.
- Good telephone etiquette and customer-handling skills.
- Ability to speak confidently with customers.
- Ability to handle multiple customer enquiries simultaneously.
- Basic knowledge of MS Excel, WhatsApp, and CRM software.
- Target-oriented and self-motivated approach.
- Ability to work effectively as part of a sales team.
Preferred Qualifications
- Any Graduate with relevant experience.
- Prior experience in real estate telecalling, telesales, customer support or inside sales will be an advantage.
- Knowledge of Telugu, Hindi and English is preferred.
Performance Parameters The candidate will be evaluated based on:
- Number of calls handled/made.
- Quality of customer communication.
- Number of qualified leads generated.
- Follow-up efficiency.
- Number of site visits scheduled.
- Site-visit conversion and lead quality.
- Customer response and engagement.
- Achievement of monthly targets.
Ideal Candidate The ideal candidate should be confident, energetic, persuasive and comfortable speaking with customers over the phone. The candidate should have a strong follow-up attitude and be motivated to achieve sales and site-visit targets.