Telecaller- Loan and Insurance

Role Purpose The Telecaller will be responsible for contacting prospective customers, understanding their loan and insurance requirements, explaining suitable products, generating qualified leads, coordinating with the sales/operations team, and following up with customers until the lead reaches the appropriate stage.

Key Responsibilities

1. Customer Calling & Lead Generation

* Make outbound calls to prospective and existing customers.
- Contact leads received through online/offline sources, databases, referrals and campaigns.
- Understand the customer’s vehicle loan, insurance and other applicable financial products.
- Generate qualified leads and schedule calls/meetings with the concerned sales person.

1. Loan Product Calling

* Explain basic features, eligibility criteria, documentation requirements, approximate processing timelines and other applicable terms of loan products.
- Collect preliminary information such as employment/business profile, approximate income, loan requirement and basic customer details.
- Forward qualified leads to the loan processing/sales team.
- Coordinate for collection of required documents.

1. Insurance Calling

* Contact customers regarding relevant insurance products.
- Understand the customer’s basic requirement and connect them with the appropriate insurance advisor/sales representative.
- Explain product information only as per approved company/product material.
- Follow up on quotations, proposals and documentation.

1. Follow-Up

* Maintain regular follow-up with interested customers.
- Follow up on pending documents, applications, quotations and appointments.
- Update the status of every lead in the CRM/lead tracker.




- Ensure that no genuine lead is left unattended.

1. Customer Relationship

* Communicate professionally and politely with customers.
- Answer basic customer queries and escalate technical/product-specific queries to the concerned team.
- Maintain proper records of customer communication.
- Build a positive customer experience throughout the process.

1. Coordination

* Coordinate with loan officers, insurance advisors, banks/NBFCs, operations and documentation teams.
- Schedule customer appointments and meetings.
- Share customer information and documents through approved channels only.
- Provide regular updates to the reporting manager.

Daily Activities

- Make assigned outbound calls.
- Contact new leads.
- Follow up with existing leads.
- Identify interested and eligible customers.
- Schedule appointments.
- Coordinate pending documentation.
- Submit daily calling and conversion reports.

Key Performance Indicators (KPIs)

- Number of calls made.
- Connected calls.
- Qualified leads generated.
- Appointments/meetings scheduled.
- Loan applications/leads generated.
- Insurance leads/proposals generated.
- Follow-up completion rate.
- Lead-to-application conversion.
- Lead-to-disbursement/issuance conversion, wherever applicable.
- Accuracy and timely updating of CRM/records.

Required Skills

- Good communication skills.




- Hindi and Marathi communication preferred; basic English required.
- Positive listening and convincing skills.
- Ability to handle customer objections professionally.
- Knowledge of Excel/CRM will be an advantage.
- Target-oriented approach.
- Good follow-up and coordination skills.

Qualification & Experience

Qualification: 12th Pass / Graduate

Experience: 0–3 years in telecalling, banking, financial services, insurance, DSA, sales or customer service.

Freshers with good communication and sales skills may also be considered.

Important Compliance & Conduct Requirements

- Do not make false promises regarding loan approval, interest rates, insurance benefits, processing time or eligibility.
- Do not collect or request customer credentials such as OTPs, PINs, passwords or other confidential authentication information.
- Customer documents and personal information must be handled confidentially.
- Use only approved product information, scripts and communication channels.
- All customer consent and documentation requirements must be followed as applicable.
- Any complaint or suspected fraud/misrepresentation must immediately be escalated to the reporting manager.

Preferred Candidate Profile A confident, energetic and customer-oriented person who is comfortable making a high volume of calls, following up with prospects and working towards measurable sales and lead-generation targets.

Compensation

Salary: ₹ 8000 to 12000 per month + applicable incentives

Incentives: Based on qualified leads / applications / disbursement / policy issuance, as per the company’s approved incentive structure.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Telecaller (Kalyan)
🏢 Yes Capital Finance Services
📍 Kalyan