Job Summary

Conduct structured outbound tele-outreach for early overdue loan buckets, maintaining strict RBI Fair Practices Code compliance.

As a Telecaller at SM Associates, you will interact with borrowers across banking portfolios to facilitate payment resolution schedules. You will operate within our automated dialer center with full compliance tracking.

Responsibilities

- Manage outbound and inbound portfolio calling loops for overdue accounts.
- Communicate clearly with borrowers to explain payment schedules and resolution options.
- Record accurate conversation logs, promises to pay (PTP), and payment receipts in the system.
- Adhere 100% to RBI Fair Practices calling hours (08:00 AM to 07:00 PM) and code of conduct.
- Escalate non-responsive accounts to field operations and supervisor teams.

Requirements

- Higher Secondary (10+2)



or Any Graduate / Diploma.
- Fluency in Tamil and basic English; knowledge of Telugu, Kannada, or Hindi is a plus.
- Robust communication, active listening, and negotiation skills.
- Prior experience in call centers or customer support preferred (Freshers welcome).
- Willingness to complete IIBF DRA (Debt Recovery Agent) certification sponsored by SM Associates.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telecaller (Chennai)
🏢 SM Associates Risk Management
📍 Chennai