Job Title: Front Office Executive / Receptionist (IVF & Multi-Speciality Hospital)

Department: Front Office / Patient Services

Location: [Hospital / IVF Centre Name]

Reports To: Front Office Manager / Hospital Administrator / COO

Job Summary The Front Office Executive / Receptionist is the first point of contact for patients and visitors. The role is responsible for delivering a warm, qualified, and empathetic patient experience, managing registrations, appointments, billing coordination, and ensuring smooth communication between patients, doctors, and hospital departments—especially in a sensitive IVF environment.

Key ResponsibilitiesPatient Reception & Communication

- Greet patients and attendants courteously and professionally.
- Handle patient inquiries (in-person, phone, WhatsApp, email).
- Provide accurate information about doctors, services, timings, and procedures.
- Maintain patient confidentiality and privacy at all times.

Appointment & Scheduling Management
- Schedule, reschedule, and confirm appointments for:
- IVF consultations
- Follow-ups, scans, procedures, and OPD visits
- Coordinate doctor schedules and daily appointment lists.
- Manage patient flow to minimize waiting time.

Patient Registration & Documentation
- Register new patients and update existing patient records in the HIS/CRM system.
- Collect and verify patient details, consent forms, and ID proofs.
- Create and maintain OPD/IPD files accurately.

Billing & Payment Coordination
- Generate OPD bills, consultation charges, and procedure estimates.
- Collect payments (cash, card, UPI, insurance where applicable).
- Issue receipts and coordinate with billing/accounts team.
- Explain package inclusions, exclusions, and payment milestones for IVF treatments.

IVF-Specific Patient Handling
- Handle IVF patients with sensitivity, empathy, and discretion.
- Guide patients through treatment流程, visits,



and documentation requirements.
- Coordinate with nurses, counsellors, embryology, and OT teams for smooth care delivery.

Coordination & Internal Communication
- Act as a liaison between patients, doctors, nurses, and departments.
- Inform patients about delays, changes, or instructions clearly.
- Support admissions, discharges, and referral processes.

Records, Reporting & Compliance
- Maintain daily registers, appointment logs, and billing summaries.
- Ensure accuracy in patient data entry and documentation.
- Follow hospital SOPs, NABH guidelines, and infection control protocols.

Key Skills & Competencies
- Excellent communication and interpersonal skills
- Strong patient-handling and empathy skills
- Basic knowledge of hospital operations and billing
- Ability to handle sensitive IVF cases discreetly
- Multitasking and time-management skills
- Computer proficiency (HIS, MS Word, Excel)
- Calm, polite, and professional demeanor

Qualifications & Experience
- Graduate / Diploma in any discipline
- 1–2 years of experience as Front Office Executive or Receptionist in a hospital/clinic
- IVF or women’s healthcare experience preferred
- Knowledge of hospital software is an advantage

Key Performance Indicators (KPIs)
- Patient satisfaction and feedback
- Appointment accuracy and wait-time management
- Billing accuracy and cash reconciliation
- Reduction in patient complaints
- Compliance with SOPs and documentation standards

Work Environment
- Hospital / IVF Centre front office
- Shift-based role (including weekends/holidays)
- High patient interaction and service responsibility

Optional Role Enhancements (if required)
- Insurance/TPA coordination support
- Patient counselling assistance coordination
- Review and feedback collection
- CRM and lead follow-up support

Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month

Experience

- two: 1 year (Required)

Work Location: In person

📌 Telecaller, receptionist (RR Nagar)
🏢 Radhakrishna IVF and Multispeciality Hospital
📍 RR Nagar