Pre-Sales Executive – Interior & ConstructionJob Summary

We are looking for an energetic and customer-focused Pre-Sales Executive to handle incoming leads for our interior design and construction projects. The person will be responsible for understanding customer requirements, qualifying leads, scheduling site visits/meetings, and ensuring a smooth handover to the Sales/Design team.

Key Responsibilities

- Call and connect with leads received through Google, Instagram, Facebook, referrals, website, and other channels.
- Understand the customer's property type, location, scope of work, budget, timeline, and requirements.
- Qualify leads based on project potential and readiness.
- Explain the company's interior design, turnkey, and construction services.
- Share basic information about the process, estimated timelines, and next steps.
- Schedule site visits, design consultations, and client meetings.
- Follow up regularly with interested and pending leads.
- Maintain accurate lead details and follow-up status in CRM/Excel.
- Coordinate with the Sales, Design, and Project teams for smooth lead handover.
- Ensure no genuine enquiry is missed or left without follow-up.
- Reconnect with old/unconverted leads and generate opportunities.




- Maintain daily calling and follow-up reports.
- Work towards monthly targets for qualified leads, site visits, and conversions.

What we're looking for
- 1–3 years of experience in interior design, construction, real estate, home improvement, or a similar customer-facing industry.
- Excellent communication skills in English + Kannada/Hindi; other languages are an advantage.
- Confident and professional telephone communication.
- Ability to understand customer requirements and ask the right questions.
- Positive follow-up and negotiation skills.
- Comfortable working with targets.
- Basic knowledge of interiors/construction is preferred.
- CRM/Excel knowledge is an added advantage.

Key Performance Indicators
- Number of calls/connects
- Qualified leads
- Site visits booked
- Consultation appointments
- Follow-up completion
- Lead-to-site-visit conversion
- Lead-to-sales conversion

Important: This role is not just a telecalling position. The person should be able to understand the customer's requirement, qualify the opportunity, build initial trust, and move the lead to the next stage of the sales process.

📌 Telecaller - pre sales (Bengaluru)
🏢 craftlanee
📍 Bengaluru