We are seeking a proactive and communicative Telecaller for cross functional Operations Support to assist our Operations & HR team in coordinating with tutor candidates, parents, and internal stakeholders. This role will play a key part in ensuring seamless post-selection processes, managing parent queries, and maintaining consistent follow-ups to drive operational efficiency at Tutrain.
Key Responsibilities
Lead Calling: Contact assigned leads and assess their learning requirements.
Demo Booking: Schedule demo classes with interested students/parents.
Tutor Coordination: Connect with tutors and arrange suitable demo timings.
Demo Scheduling: Ensure smooth scheduling and confirmation of demo sessions.
Follow-Up: Collect feedback from parents/students after demos.
Lead Conversion: Convert demo attendees into enrolled students.
Relationship Management: Maintain regular communication with parents and tutors.
CRM Updates: Record call outcomes, feedback, and lead status accurately.
Query Resolution:
Address parent and student concerns promptly.
Target Achievement: Meet daily/weekly calling, demo booking, and conversion targets.