Job Purpose: Making a large volume of calls/emails to explain the companys product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must.
Responsibilities:
- Making a high number of calls and sending high volumes of emails
- Converting calls into order conformation and follow up with the factory for dispatch and installation.
- Monitor and maintain the customer data in the required formats.
- Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
- Follow up for payment from customers on time to ensure productive functioning
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements.
- Handle the processing of all orders with accuracy and timelines.
- Maintaining customer satisfaction and feedback forms
- Any other responsibility as assigned by the management.
Requisite Skills:
- Excellent and persuasive communication skills in English & Telugu
- Basic computer knowledge (MS Word & Excel)
- Passionate, hard worker and well-organized professional with power to prioritize and multitask.
- Ability to meet deadlines.
- Good liaison with all other department members.
Education:
- Bachelor’s Degree in any discipline
Relevant Experience:
- Preferably experience in sales and customer service.