– Digital Telecaller

Department: Sales / CRM

Industry: Automobile

Designation: Digital Telecaller / Telecaller Executive

Experience: 1–3 Years

Location: [Vapi, Valsad, Navsari]

Job Responsibilities

- Handle incoming and outgoing calls related to automobile sales and services.
- Contact leads received through digital platforms, websites, social media, and online campaigns.
- Understand customer requirements and provide information about vehicles, offers, finance, exchange, and test drives.
- Follow up with potential customers and convert digital leads into showroom visits.
- Schedule test drives and sales appointments.
- Maintain accurate records of customer calls, leads, follow-ups, and outcomes in CRM/DMS.
- Coordinate with the Sales Team for hot and interested leads.
- Make regular follow-up calls to pending and inactive leads.
- Send relevant vehicle details, quotations, offers, and other information through WhatsApp/email.
- Achieve assigned daily/monthly calling and lead-conversion targets.
- Ensure excellent customer service and maintain professional communication with customers.
- Prepare daily/weekly reports of calls, leads, appointments, and conversions.

Required Skills




- Good communication and convincing skills.
- Fluent in Hindi, Gujarati, and English preferred.
- Basic computer knowledge and proficiency in MS Office.
- Experience with CRM/DMS and digital lead management will be an advantage.
- Good follow-up and customer-handling skills.
- Target-oriented and self-motivated.
- Automobile industry experience preferred.

Qualification
- Minimum 12th Pass / Graduate.
- Candidates with experience in automobile telecalling, CRM, BPO, or sales will be preferred.

Key Performance Indicators (KPI)
- Number of calls and leads contacted.
- Lead response time.
- Test-drive/appointment generation.
- Showroom visit conversion.
- Lead follow-up and closure rate.
- Customer satisfaction.

Salary & Benefits
- Salary: As per experience and industry standards.
- Attractive Incentives based on performance.
- Growth opportunities opportunities.
- Training and development.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Tele Calling Executive (Vapi)
🏢 Stellar Autodrive
📍 Vapi