We are looking for a confident and communication-oriented Telecaller to handle customer calls, explain products/services, generate leads, and support the sales team. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customers professionally.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle inbound customer calls and resolve basic queries.
- Explain company products, services, offers, and perks clearly.
- Generate and qualify leads through telecalling.
- Follow up with interested customers and maintain regular communication.
- Understand customer requirements and provide appropriate information.
- Schedule meetings or appointments for the sales team when required.
- Maintain accurate records of calls, leads, follow-ups, and customer interactions.
- Achieve daily/weekly/monthly calling and lead-generation targets.
- Coordinate with the sales and customer support teams.
- Handle customer objections professionally and escalate complex issues when necessary.
Required Skills
- Good verbal communication skills.
- Basic knowledge of Hindi and English.
- Confident and polite personality.
- Good listening and convincing skills.
- Ability to handle rejection and customer objections.
- Basic computer knowledge.
- Ability to maintain follow-up records.
- Target-oriented and self-motivated.
Qualifications
- 12th Pass / Graduate in any discipline.
- Freshers can apply.
- Prior experience in telecalling, BPO, customer support, or sales will be an advantage.