We are looking for an energetic and customer-focused Telecaller to join our Godrej Service Center. The candidate will be responsible for communicating with customers over the phone, handling service-related queries, scheduling technician visits, following up on complaints, and ensuring a positive customer experience.
Key Responsibilities
- Make outbound calls to customers regarding service requests, complaints, and technician visits.
- Receive and handle incoming customer calls professionally.
- Understand customer complaints and provide appropriate information or assistance.
- Schedule and confirm technician/service visits with customers.
- Follow up with customers regarding pending service requests and job status.
- Coordinate with technicians and the service team to ensure timely resolution of complaints.
- Maintain accurate records of customer calls, complaints, follow-ups, and service updates.
- Inform customers about service charges, visit schedules, warranty-related processes, and other relevant information.
- Follow up with customers after service completion to confirm satisfaction.
- Escalate unresolved or urgent customer issues to the concerned supervisor.
- Achieve daily/weekly calling and follow-up targets.
- Maintain professional communication and a customer-friendly attitude at all times.
Requirements
- Minimum qualification:
12th Pass; graduates will be preferred.
- Freshers can apply;
experience in telecalling/customer service will be an advantage.
- Good communication skills in Hindi and English.
- Basic computer knowledge and ability to use MS Office/CRM software.
- Good listening and problem-solving skills.
- Ability to handle customers politely and professionally.
- Comfortable making a high volume of calls and doing regular follow-ups.
- Target-oriented and willing to work as part of a team.