We are looking for a confident and target-oriented Telecaller to handle both inbound and outbound calls. The candidate will be responsible for speaking with prospective customers, understanding their requirements, explaining products/services, generating leads, and converting enquiries into sales.
Key Responsibilities
- Handle inbound customer calls and respond to enquiries professionally.
- Make outbound sales calls to prospective and existing customers.
- Understand customer requirements and recommend suitable products/services.
- Generate and follow up on leads through calls, WhatsApp, and other communication channels.
- Explain product/service features, pricing, offers, and benefits to customers.
- Convert leads and enquiries into successful sales.
- Maintain regular follow-ups with potential customers.
- Achieve daily, weekly, and monthly calling and sales targets.
- Maintain accurate records of calls, leads, follow-ups, and sales in CRM/Excel.
- Handle customer queries and provide appropriate information.
- Coordinate with the sales team for lead status and order closure.
- Build and maintain positive relationships with customers.
- Ensure timely follow-up on pending leads and enquiries.
Required Skills
- Excellent communication and convincing skills.
- Strong sales and negotiation abilities.
- Comfortable handling both inbound and outbound calls.
- Good customer-handling and relationship-building skills.
- Target-oriented and result-driven approach.
- Basic knowledge of MS Excel/CRM is preferred.
- Ability to handle multiple leads and follow-ups efficiently.
- Positive Hindi and English communication skills.
Qualification
- 12th Pass / Graduate in any discipline.
Experience
- 1–3 years of experience in Telecalling, Telesales, Inside Sales, Customer Service, or similar roles.
- Candidates with proven sales conversion experience will be preferred.