We are looking for a Telecaller to communicate with prospective students and customers, provide information about our programs and services, and support the lead follow-up process. The role involves making outbound calls, handling enquiries, maintaining lead records, and coordinating with the relevant teams.
Responsibilities
- Make outbound calls to prospective students and customers from assigned leads.
- Respond to enquiries and provide accurate information about courses, programs, and services.
- Understand the requirements and interests of prospective students and provide relevant information.
- Follow up with leads through calls and other approved communication channels.
- Schedule counselling sessions, meetings, or appointments when required.
- Maintain accurate records of calls, enquiries, follow-ups, and lead status.
- Coordinate with the counselling, admissions, and business development teams for further follow-up.
- Handle incoming calls and enquiries professionally.
- Meet assigned call and follow-up targets.
- Share regular updates on lead status and follow-up activities with the reporting manager.
Requirements
- Good verbal communication and interpersonal skills.
- Ability to communicate clearly and professionally over the phone.
- Basic computer knowledge and ability to maintain records.
- Good listening and follow-up skills.
- Ability to work with targets and manage multiple leads.
- Previous experience in telecalling, customer support, inside sales, or a related role is an advantage.
- Freshers with good communication skills may also apply.
Skills
- Verbal Communication
- Telecalling
- Customer Interaction
- Lead Follow-up
- Active Listening
- Basic Computer Skills
- Record Keeping
- Time Management
Job Type: Full time Work Location: Kochi, Kerala
Experience: 0–1 years
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Internet reimbursement