We are looking for a confident and professional Telecaller / Customer Support Executive to join our team for customer communication and support related to our nutraceutical products.
Responsibilities:
- Call customers and provide product and order-related information.
- Explain company-approved product information clearly and professionally.
- Follow up with customers regarding their orders.
- Provide shipment and delivery updates.
- Share tracking details with customers through WhatsApp or phone.
- Handle customer queries and provide appropriate assistance.
- Coordinate with the dispatch/logistics team when required.
- Maintain customer call and follow-up records.
Requirements:
- Good communication skills in Hindi and English.
- Confident and polite telephone communication.
- Basic computer knowledge.
- Comfortable using WhatsApp and Excel/Google Sheets.
- Good follow-up and customer-handling skills.
- Telecalling, customer support, sales, or nutraceutical/pharma experience is an advantage.
- Freshers with positive communication skills are welcome.
Important: Candidates should be comfortable speaking with customers over the phone and following a company-provided communication/product information script.