Here’s a professional Telecaller – Sales you can use for DocHome recruitment.

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Telecaller – Sales

Company: DocHome

Department: Sales

Job Type: Full-Time

Location: [Insert Location]

Experience: 0–3 years

Salary: [Insert Salary] + Incentives

About DocHome

DocHome is a home healthcare organisation providing professional healthcare services at patients’ homes. We connect patients with doctors and healthcare services without the need for unnecessary visits to hospitals or clinics.

Job Role

We are looking for an energetic and target-oriented Telecaller – Sales to handle incoming leads, communicate with prospective patients, understand their healthcare requirements, and convert qualified leads into confirmed appointments and services.

Key Responsibilities

Make outbound calls to leads generated through digital marketing, referrals and other sources.

Respond promptly to incoming enquiries and understand the patient's healthcare requirement.

Explain DocHome services, treatment processes, pricing and other relevant information clearly.

Build trust and maintain professional communication with patients and their family members.

Follow up regularly with interested and undecided leads.

Convert qualified leads into confirmed appointments and paid services.

Share quotations and relevant service information with patients.

Coordinate with the operations team for appointment confirmation and scheduling.

Maintain accurate lead details, call outcomes, follow-ups and conversion status in the CRM.

Ensure every lead receives timely and appropriate follow-up.

Identify reasons for non-conversion and record them accurately in the CRM.

Upsell and cross-sell relevant healthcare services wherever appropriate.

Achieve daily, weekly and monthly calling and sales targets.

Maintain high-quality communication and follow DocHome's sales process and scripts.





Participate in daily sales meetings and performance reviews.

Key Performance Indicators (KPIs)

Number of leads contacted

Contact/connection rate

Follow-up completion rate

Qualified leads

Appointments booked

Conversion rate

Revenue generated

Average order value

Follow-up pending

Lead response time

CRM data accuracy

Lost-lead reasons

Customer feedback / call quality

Candidate Requirements

Positive verbal communication skills.

Hindi and English proficiency; knowledge of Bengali will be an advantage.

Sales-oriented and target-driven approach.

Ability to handle patient queries with empathy and professionalism.

Good persuasion and negotiation skills.

Comfortable making a high volume of calls.

Basic computer and CRM knowledge.

Ability to follow up consistently without losing track of leads.

Prior experience in healthcare sales, telecalling, insurance, diagnostics or service sales will be an advantage.

Preferred Qualities

Confident and positive attitude.

Patient and empathetic while speaking with customers.

Strong listening skills.

Good follow-up discipline.

Ability to identify customer needs and recommend appropriate services.

Ability to work under sales targets.

Team player with good coordination skills.

Incentive Structure

Fixed Salary + Performance-Based Incentives

Additional incentives can be linked to:

Appointment conversion

Revenue generated

Monthly target achievement

High-quality lead conversion

Upselling/cross-selling

Customer satisfaction

Working Objective The primary objective of the Telecaller is not simply to make calls, but to properly nurture every lead, provide the required information, build patient trust and convert genuine enquiries into confirmed DocHome appointments and services.

If you want, I can also make a �⁠shorter Naukri/Indeed/LinkedIn version with an attractive hiring headline and salary/incentive section.

📌 Tele caller (Kolkata)
🏢 DocHome | Home For Doctors
📍 Kolkata