We are looking for Tele Collection Agents to handle customer calls, follow up on overdue payments, and achieve assigned collection targets. The ideal candidate should have good communication skills, a positive attitude, and the ability to work in a target-driven setting.
Key Responsibilities
- Make outbound calls to customers regarding pending/overdue payments.
- Follow up with customers for timely payment and payment commitments.
- Explain outstanding amounts and payment-related details to customers.
- Negotiate and convince customers to make payments as per company guidelines.
- Maintain proper records of calls, follow-ups, commitments, and payments.
- Follow up regularly on promised payment dates.
- Handle customer queries and concerns professionally.
- Escalate difficult or unresolved cases to the Team Leader.
- Achieve daily, weekly, and monthly collection targets.
- Maintain professional communication and follow company collection policies.
- Ensure accurate and timely updating of customer information in the system/MIS.
Requirements
- Freshers can apply.
- 6 months–2 years of experience in telecalling, collections, recovery, BPO, DSA, banking, NBFC, or a similar field will be preferred.
- Good verbal communication and convincing skills.
- Basic knowledge of Hindi and English; knowledge of Marathi will be an advantage.