Opportunity End-to-End Experience Journey & Enablement team helps millions of users find success with products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.

We are looking for a Sr. Content &

Experience Specialist who can craft intuitive, human-cantered experiences across web, in-app, and community touchpoints — someone who blends storytelling, UX writing, and data-driven insights to make creative products like Photoshop and Lightroom easier to understand, more engaging to use, and inspiring to explore. They should also be able to drive leadership-driven high impact initiatitives end to end with minimal to no managerial oversight.

What you'll do: · Define, deliver, and lead content that increases customer self-service and enablement for a suite of products within multiple channels - web, in-app, community, social and more. · Contribute to and create plans to support product and user outcomes and larger content initiatives. · Contribute to cross-org and cross-domain content and experience initiatives · Maximize customer data analysis to identify and build strategies for knowledge, troubleshooting, and outcome-based content · Work with marketing and product teams to come up with projects and campaigns to aid self-serve,



increase ARR and grow product usage · Lead projects and manage dependencies in the context of narrow release timelines. · Collaborate with engineering, support, and product management to understand product goals, technical details, and implement content needs. · Be capable of wearing multiple hats: strategist, creator/author, quality control/editor, customer support, and project manager. · Design and/or maintain logical information architectures with a primary focus on usability and discoverability · Collect and analyse quality metrics to ensure content success and goals. · Collaborate effectively with cross-functional teams and user community to develop, write, and maintain content. · Deliver clear and concise content by following writing principles and Style Guide. · Deliver high quality and accurate Agentic content by ensuring effective reviews by all stakeholders while prioritizing actual user testing in app for accuracy. · Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap. · Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users.



· Collaborates with data insights team to perform in-depth analysis of customer data to glean users' expectations from the content & product experience. · Mentor, train, and guide junior members of the team to drive successful outcomes across a segment. · Write intuitive UI/UX copy that enhances user flows and product understanding, balancing clarity with creativity. · Write transparent, intuitive dialogues for AI assistants that guide users through products and workflows. · Use data and user insights to build and refine existing content experiences. · Leverage GenAI tools to accelerate content creation — while ensuring every output is refined, validated, and elevated by the human touch.

Experience and qualifications: · Bachelor's degree or higher in English, communication, journalism, marketing, or other relevant fields · 7+ years' experience, preferably at a software company where most of your work involves customer-centric content, collaborating with various partners and writing customer-facing documentation. · Experience with text, visual, and video development tools or CMS (Content Management Solution) · High proficiency in English language – both verbal and written. · Strong team player with excellent communication, organization, and interpersonal skills. · Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics. · Knowledge of analytics, search technologies, and SEO/GEO/AEO best practices.

📌 Technical Writer II (Noida)
🏢 Trigent Software
📍 Noida