Green Tiger Mobility is looking for a hands-on and technically skilled Technical Training & Field Support Manager to strengthen technical capabilities across its dealer network and provide advanced technical support. The ideal candidate will have strong experience in EV two-wheelers, automotive service, electrical diagnostics and technician training.
Key Responsibilities
- Train, assess and certify dealer technicians.
- Develop technical training modules, curriculums and onboarding programs.
- Conduct technical onboarding for new dealers.
- Provide remote and in office technical support to dealers.
- Diagnose and resolve complex electrical and electronic issues.
- Develop troubleshooting SOPs, diagnostic guides and technical manuals.
- Create technical training videos and other learning materials.
- Track and manage technical escalations from the dealer network.
- Conduct technical audits at dealerships and identify capability gaps.
- Analyse recurring technical failures and conduct root cause analysis.
- Share technical findings with R&D; and service teams for corrective action.
- Develop and maintain a technical capability matrix for dealer technicians.
- Travel to dealerships and field locations as required.
Required Technical Skills
- Strong knowledge of EV two-wheeler systems and components.
- Battery systems and Battery Management Systems (BMS).
- Motors and motor controllers.
- DC-DC converters and chargers.
- Wiring, connectors and Hall sensors.
- Electrical troubleshooting and diagnostics.
- Hands-on experience with multimeters and CAN diagnostics.
- Strong understanding of technical support and service processes.
Candidate Profile
- 4–7 years of relevant experience in technical training, field service or technical support.
- Experience in EV two-wheelers, automotive service, EV service networks or EV component/service organisations is preferred.
- Strong hands-on troubleshooting and diagnostic skills.
- Excellent communication and technical teaching abilities.
- Comfortable training and mentoring dealer technicians.
- Willingness to travel extensively for field support and dealer visits.
- Strong analytical, problem-solving and root cause analysis skills.
- Ability to work independently and coordinate with cross-functional teams.
- Interested candidates can contact (phone hidden) or send their resumes.